Website Privacy

This notice describes how Nova Software Infrastructure Limited ("Nova") handles information collected in connection with the Nova website at novacards.io (the "Site"). It covers the Site only. Product-level personal data — including KYC and KYB information, wallet identifiers, transaction data, and cardholder data — is handled separately inside Nova's separate, controlled product environment under a distinct product privacy notice.

1. What the Site collects

• Request logs. The Site's hosting infrastructure records standard technical information (such as IP address, user agent, timestamp, requested URL, and response status) for reliability and abuse prevention.
• Cookies. The Site uses only cookies that are strictly necessary to serve pages and to store your language preference (a small local value under the key nova-lang). The Site does not currently deploy third-party analytics, marketing, or advertising cookies. This will be updated if that changes.
• Emails you send us. When you email the support mailbox, we receive your message and any information you choose to include. Please do not send identity documents, selfies, or wallet proofs to that mailbox — those belong in the product environment.

2. How we use this information

To operate and secure the Site, prevent abuse, respond to your messages, and improve the informational content of the Site. We do not sell information collected via the Site.

3. Sharing

Information may be shared with service providers that host and secure the Site, and where required by law or legal process. It is not shared for advertising or marketing purposes.

4. Retention

Request logs are retained for the period needed for reliability and abuse-prevention purposes and then deleted or aggregated. Emails you send are retained for as long as needed to respond and to keep a reasonable record.

5. Product-level personal data is separate

KYC and KYB information, wallet identifiers, deposit and transaction data, and cardholder personal data are handled inside Nova's separate, controlled product environment. That environment has its own privacy notice and controls. The Site does not perform account opening, KYC, funding, or card management.

6. Your rights

Nova aims to align with applicable data-protection law. Specific rights (such as access, correction, deletion, objection, or portability) depend on your local law. Contact us at nova@novacards.io and we will respond in accordance with applicable law.

7. Contact

Questions about this notice: nova@novacards.io.